JLL is combining a number of its business units under a single division to give owners and building operators better visibility into everything that goes into managing their properties, like workplace experience, building systems and energy efficiency, the company says in a release this week.
“We aim to empower our clients’ core businesses by dynamically and efficiently managing their facilities through safeguarding uptime, maximizing productivity, prioritizing occupant well-being and experience, and providing energy and cost saving strategies and sustainability solutions,” said Paul Morgan, a JLL executive who will oversee the consolidated unit. “By driving greater consistency through a more modular delivery, we will be able to scale the business and provide higher quality and resiliency for our clients.”
Morgan will oversee a unit that has about 51,000 facilities management, engineering, experience and mobile technical specialists in it, according to the company. The business unit will use an advisory-led approach, led by global and local expertise, to provide standardized delivery, insights and integration of technology to help drive value in clients’ real estate portfolios, the firm said.
“Our reorganization unifies a broad range of expertise to deliver a comprehensive suite of services across the entire Facilities Management spectrum. This integration includes strategies for efficient workspace delivery, combining technical services, sustainable operations, and compliance standards,” Morgan said in an email. “Through dynamic occupancy planning and the strategic application of technology, along with our advisory services, we address occupancy demands effectively, emphasizing resource efficiency, environmental sustainability, and occupant well-being.”
The new structure announcement comes as a number of commercial real estate brokerage and facilities management firms do the same. In January, CBRE established a new Building Operations & Experience segment after acquiring full ownership of co-working company Industrious and integrating the project management capabilities of Turner & Townsend, with the goal of generating synergies across verticals, CEO Bob Sulentic said on the firm’s FY 2024 earnings call.
Newmark also announced a new head of an expanded property management division in April, which it says it created so that building owners can get maintenance and engineering work done from the same division that provides them property management services. Copenhagen-based ISS also reorganized North America operations to roll up its services, spanning facilities management, food, custodial, workplace services and more, into three regions to enable better control over the services it can offer clients, the firm said in February.
JLL’s move to consolidate technical services, energy services and workplace management expertise provides major benefits to clients, including resilience, employee well-being, sustainability and efficiency, Morgan said. In addition, he says the reorganization will help JLL to offer enriched career development opportunities for current employees while also attracting new talent.
“As a technology-driven organization, we provide avenues for employees to enhance their leadership and technical skills within a technologically advanced environment. This allows them to thrive and grow professionally, equipping them to meet the evolving needs of our worldwide clients,” Morgan said.
The new structure within the Real Estate Management Services segment is part of a previously announced reorganization announced by JLL, which took effect in its reporting financials January 1, 2025. REMS, which leverages over 5 billion square feet of real estate, provides integrated services, including workplace management, project management, property management and portfolio services in order to help improve workplace experiences, drive efficient operations and help clients achieve sustainability goals, JLL says.
In addition to Morgan, the JLL workplace management team includes a number of leaders from across the organization, including: Christian Whitaker, global head of technical services and sustainable operations; Tim Eldridge, global head of health, safety, security, environment and quality; Tim Bernardez, global head of workplace management technologies; Gabriela Stephenson, head of workplace management transformation; and Wei Xie, head of workplace management research and strategy. Michael Thompson will lead the Americas region, per the release.
