Smart water management solution provider Symmons Industries has announced a partnership with AWS services provider Caylent to help facilities managers detect water problems before they occur and possibly benefit from lower insurance premiums.
“By reducing both the number and size of claims, properties [can] maintain a better insurance claims history, which insurers reward with lower premiums,” Tim O’Keefe, CEO of Symmons, said in an email.
The companies’ new Evolution building management system is intended to help facilities managers head off water problems through its use of automated leak sensing technologies, including non-invasive ultrasonic flow, utility meter flow and point-of-source moisture detection, O’Keefe said.
The platform also includes real-time anomaly detection, which identifies abnormal water use patterns, leaks and inefficiencies, machine learning-driven predictive maintenance tools that alert teams to potential system failures before they occur and generative AI-powered insights that can help facility managers with prescriptive troubleshooting recommendations, according to Caylent.
“The challenge isn’t collecting water usage data anymore; it’s turning that data into decisions,” Randall Hunt, chief technology officer at Caylent, said in an email. “That’s where AI delivers real, measurable value. With Symmons, we built an AI-powered system into the Evolution platform that does more than just detect anomalies. Our machine learning models, trained on historical building data like flow rates and temperature fluctuations, can pinpoint abnormal usage with far greater accuracy and far fewer false positives than rules-based systems.”
Early results from Symmons’ Evolution platform have already shown significant benefits and improvements for customers across hospitality, commercial and multifamily properties, Caylent says. It says 80 million gallons of water was saved in 2024 across 74 high-usage sites. Additionally, over 400 leak incidents were detected and resolved in the past year, preventing an estimated $5 million water damage.
Leaks, undetected failures and inefficient use of water results in millions of gallons of wasted water each year, leading to increased costs and strained infrastructure, Caylent says.
“With water damage being one of the most common and most expensive causes of claims in commercial buildings, many insurance carriers are mandating leak detection systems,” O’Keefe said.
The Evolution system can play a critical role in reducing insurance rates for large properties, O’Keefe said. “Many insurers offer significant discounts — sometimes up to 8-20% — to properties that install advanced water leak detection and building management systems,” he said. “Properties with proactive risk mitigation measures like BMS and water sensors are viewed more favorably by underwriters, making it easier to secure comprehensive coverage and avoid premium hikes or policy restrictions.”
While traditional building management systems require costly installations and specialized personnel to analyze data, leaving many facilities reliant on reactive maintenance, Symmons’ systems use AI to provide more streamlined and proactive management, according to the companies’ announcement.
In the next five years, Symmons’ platform is projected to save 5 billion gallons of water, supporting ESG, sustainability and LEED-aligned environmental goals, per the release.
“Since we implemented these upgrades, each proactive action taken thanks to the Evolution platform saved our customers an average of $10,000 per incident by preventing full system failures,” O’Keeffe said.
"Partnering with Symmons Evolution was a strategic move that's already paid off. Beyond immediate financial savings exceeding $300,000 in the first year, our insurance premiums for 2025 improved dramatically thanks to reduced risk from proactive leak and temperature management,” Aimee Fyke, chief operating officer at Tharaldson Hospitality Management, said in a statement.
Correction: A previous version of this story misstated Randall Hunt’s title. Hunt is chief technology officer at Caylent.
